Contact & Support
Need a hand with your account, billing or the community? We're here to help. Reach us using the details below, or send a message and we'll get back to you.
How to reach us
Before you email
You may find a quick answer in the FAQs below. For billing questions, please include the email address on your account so we can help faster.
For account or payment matters, please contact us directly rather than raising a bank dispute — we can usually resolve things quickly.
Join our Discord community
Connect with members, get support and stay up to date. It's the fastest way to reach us and the community.
Send us a message
Fill in the form below and we'll reply to the email you provide.
Frequently asked questions
How do I cancel my subscription?
You can cancel at any time by emailing support@thebetpool.com or using any self-service option provided. Cancelling stops future renewals; you keep access until the end of your current billing period. See our Refund Policy.
When am I charged?
If a free trial applies, you're not charged until it ends. After that, your subscription renews automatically each billing cycle until you cancel. Full details are in our Terms of Service.
Do you guarantee I'll win or make money?
No. The Bet Pool provides sports analytics, data and education only. We never guarantee profits, winnings or sporting outcomes, and betting always carries risk.
How do I join the community?
Our community is hosted on Discord. Use the Join Discord button above to come in and say hello.
How do I delete my data?
Email support@thebetpool.com to request account and data deletion. See our Privacy Policy for details.